Posture Sleep FAQ's

  • Q: Do I need to adjust my pillow after removing it from the package?

    A: We encourage you to adjust the pillow to your personal preference. For a softer pillow – adjust the fill by fluffing the DualDown(™) fill from the center to both sides of the pillow. Use your hands to push the fill outward from the center towards the ends. For a firmer pillow – use your hands to fluff more fill to the center of the pillow.

  • Q: Why is Posture Sleep different than other pillows?

    A: We combined the comfort of down and the support of memory foam without any of the drawbacks of either. We used memory foam like no one has done before – in sheets – and constructed them in a patented layered system on the top and bottom of the pillow to support your head and neck. Then, we came up with a down-like fill so unique and comfy we had to invent it! This proprietary DualDown Fiber™ fill supports the FlexLight™ memory foam sheets to "float" the head in suspended support. Our innovative sidewall holds these elements together and allows the pillow to adjust to your head and neck as you sleep - whether on your back or side. No other pillow in the world has this unique combination of elements memory foam and propriety fill in a mechanically patented design!

  • Q: How long will my pillow keep the new packaging smell?

    A: This is a normal smell for a new pillow from new packaging and will disappear in a short amount of time. The package is designed to keep the pillow clean and fresh during shipping and sales which causes the slight smell. Simply remove the pillow from packaging and fluff and the smell will disappear soon. To speed up the freshening process place in a dryer on the delicate low heat setting for 10 minutes.

  • Q: How do I clean and care for my pillow?

    A: DON'T TRY THIS AT HOME! You won't get hurt, but your pillow will. You should only clean your Posture Sleep pillow using a profession commercial launderer following the specific care instruction on the tag attached to the pillow. Washing your pillow at home will void its warranty. We encourage a maximum of one wash every six months to increase the life of the pillow. DO NOT use bleach, fabric softener or dryer sheets during cleaning.

    The pillowcase itself can be cleaned at home following the specific care instruction on the tag attached to the pillowcase. DO NOT use bleach, fabric softener or dryer sheets during cleaning.

  • Q: How do I keep my pillow light and fluffy the longest?

    A: Our pillow is made using extremely breathable material including memory foam sheets, propriety down-like fill, and fabrics that are 50% more breathable than cotton. The Posture Sleep™ pillow will keep its loft by simply fluffing and adjusting the pillow on a regular basis using hands and forearms. Forcing air through our pillow's sidewall, then adjusting the fill for comfort, will keep the pillow fresh, lofty and allergy free. More detailed instruction is included in our care brochure that comes with the pillow.

  • Q: What is the difference between the plush side and smooth side of the cover?

    A: The smooth side keeps the pillow cool and allows it to breathe. The plush side keeps the pillow in place while you sleep for a perfect sleep fit or it can be used if you prefer your pillow to be warm and cozy instead.

  • Q: Can I travel with my pillow?

    A: Traveling with your Posture Sleep™ pillow is a breeze. It easily rolls into compact size and fits into a simple stuff sack with cinch straps. After removing the pillow at your destination simply fluff the pillow again to give it its original loft and shape. Now you can realize the importance of sleeping with optimal posture whenever and wherever you sleep!

  • Q: Will Posture Sleep help my shoulders when sleeping?

    A: Sleeping with your head on the far end of the pillow with the majority of the pillow in front of your head, you can use the pillow to support your arm.

  • Q: Does the Posture Sleep help with snoring?

    A: We have received positive reports from the significant others of people who snore that The Posture Sleep pillow really works to reduce snoring and allow for a more restful sleep. It is important to note that there are many underlying causes to snoring and these reports are based on user experience and not on clinical studies.

  • Q: Can stomach sleepers use Posture Sleep?

    A: We strongly recommend sleeping only on your back or side to maintain the most proper alignment.

  • Q: Why is proper sleep posture so important?

    A: The BackJoy Posture Sleep™ Pillow is the only pillow that mechanically adjusts the head's height during sleep. It's patented layered system is designed to automatically adjust your posture so your head, neck and back rest in optimal alignment. This let's you fall asleep faster, stay asleep and wake up refreshed.